Privacy Policy

1. About This Policy

This Privacy Policy explains how EmpowerHER Careers (“we”, “us”, “our”) collects, holds, uses, and discloses personal information across our website (empowerhercareers.com), our “Mothers Who Love Mondays” membership, and our 1:1 coaching services. It should be read alongside our Terms and Conditions. By using our website or services, you consent to the collection and handling of your personal information as described below.

2. Information We Collect

Depending on how you interact with us, we may collect:

• Your name, email address, and phone number
• Payment information, processed directly by our payment provider, Stripe. We do not store your full card details ourselves
• Career-related documents and information you choose to share with us for coaching purposes, such as resumes, cover letters, and LinkedIn profile details
• Information you share with us during coaching sessions, calls, or written correspondence
• General website usage information, collected automatically through our website platform

3. How We Collect Your Information

We collect personal information directly from you, including when you book a session, purchase a membership, complete a form, or correspond with us by email. We may also collect basic usage information automatically when you visit our website, through the tools built into our website platform.

4. How We Use Your Information

We use your personal information to:

• Provide and manage our coaching services and membership
• Process payments and manage billing
• Schedule and manage coaching sessions
• Communicate with you, including service updates, and, where you’ve agreed to receive them, marketing and promotional content
• Maintain records of our client and member relationships
• Improve our website, services, and offerings
• Meet our legal and regulatory obligations

5. Career Documents and Coaching Information

Resumes, cover letters, LinkedIn details, and anything else you share with us for coaching purposes are used only to inform the coaching, feedback, and career documents we provide to you. We do not share this information with any third party beyond what’s needed to deliver our services to you, and we won’t use it for any other purpose without your consent.

6. Third Parties We Work With

We use the following third-party service providers to run our business. Each has its own privacy policy governing how they handle your information:

• Kajabi — our website, membership, email marketing, and customer management platform
• Stripe — our payment processor
• Zoom — for coaching calls
• Acuity Scheduling — for booking coaching sessions

We do not sell, rent, or lease your personal information to third parties for their own marketing purposes.

7. Cookies and Website Analytics

Our website platform, Kajabi, uses standard cookies and analytics tools to help our site function and to give us general insight into how it’s used. We do not currently use advertising or retargeting tools such as Meta Pixel or Google Ads tracking. If we introduce these in future, we’ll update this policy and, where required, seek your consent.

8. Storage and Security

We take reasonable steps to protect the personal information we hold from loss, misuse, unauthorised access, disclosure, alteration, or destruction. Some of our service providers, including Kajabi, Stripe, Zoom, and Acuity Scheduling, may store or process your information on servers located outside Australia, including in the United States. We take reasonable steps to ensure these providers handle your information consistently with the Australian Privacy Principles.

9. How Long We Keep Your Information

We retain personal information for as long as reasonably necessary to fulfil the purposes described in this policy, or as required or permitted by Australian law.

10. Your Rights

Under the Privacy Act 1988 (Cth), you may request access to, or correction of, the personal information we hold about you by contacting us at [email protected]. Please help us keep your information accurate by letting us know if your details change.

11. Complaints

If you have a concern about how we’ve handled your personal information, please contact us at [email protected] so we can address it. If you’re not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

12. Third-Party Links

Our website may contain links to third-party websites, including our social media profiles. We aren’t responsible for the privacy practices of those sites, and we encourage you to review their privacy policies directly.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Changes take effect once published on our website. Continuing to use our website or services after changes are posted means you accept the updated policy.